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Sawa Organization


‘To become a change catalyst for a Palestinian society that combats all types of violence and abuse against women and children’.


‘Sawa is a leading Palestinian organization, Established in 1998 ,dedicated to provide support, protection and social counseling for survivors of violence and offers community awareness outreach services. Its priority is to combat all types of violence, abuse and neglect against women and children. It networks with community stakeholders to spread values of humanity and gender equality for the creation of a safer society and a decent life’.


The Organization’s Programs:


       The listening Program: This is a free three-digit national number (121) phone line designed for the protection of Palestinian children and women and is meant to provide support and assistance, primary social and psychological counseling for young women, men and children who have been exposed to various forms of violence and abuse. The listening center provides medical and legal advice through the phone in addition to guidance and referral to other related organizations.     

A well trained and qualified team works in this center. The team members are equipped with high quality skills to provide support, primary social and psychological counseling through the phone, chat and mail and use various modern technological communication means.

       Education and community awareness raising program: This program aims at raising the awareness and educating the community to stand against all forms of violence, abuse and neglect against women. It also raises awareness on issues regarding domestic and sex education. This is conducted through lectures, workshops for the local community members in addition to specially designed courses for professionals. This is also coupled with awareness raising campaigns, brochures and periodic reports on preventative measures against all for forms of violence. This education program also includes sub-activities especially designed to respond to community  needs such as:

o The mobile psycho- social clinic designed to reach to marginalized and remote areas as well as areas adjacent to the apartheid wall.

o The “come and let’s talk” program which is meant to fill in the gap between parents and children in order to set foundations for a constructive dialogue based on respect and children’s & human rights.

o The “face to face counseling center” is a specialized center which is meant to provide social and psychological counseling for all people in different age groups and in the various areas of life such as families, schools and work …etc This center is operated by a team specialized in social and psychological counseling and provides confidential solitary sessions to guarantee privacy.

o The Voluntary program: is designed to attract university students and graduates who seek to develop their professional individual skills and capacities. They are trained and qualified as volunteers and are integrated in various volunteer programs in the organization. The training course lasts for 110 hours in social counseling and for 220 hours of voluntary work in the field of the listening program and the community awareness raising &education program.     

Organizational Values


Humanity: ‘We stand for respecting and preserving human rights and dignity for all members of our society’.


Equality: ‘We believe in diversity and work against discrimination in all of its kinds’.

Change: ‘We work on the creation of societal transformations for enhancing good citizenship and for breaking silence, passivity and surrender’.

 Trust: 'We treasure ethical conduct and highly value openness and transparency’.

1998- Establishment of the Women’s Protection Hotline through volunteer efforts and individual donations of necessities such as office space and equipment. Volunteers received the appropriate training and began to operate the Hotline.

2004- Establishment of the Child Protection Helpline 121, aiming to provide support and counseling to children and male and female youth experiencing any type of violence, abuse, or neglect.

2005- Sawa becomes a member of Child Helpline International (CHI), which includes members from 120 ountries.

2006- Palestinian Telecommunications provides a free phone line to the Call Center.

2006- Start of the volunteer training course for the 121 Helpline, which took 80 hours in total.

2007- Trained Sawa staff begin operating the Helpline and providing psychological support to callers, and documenting incoming calls by hand daily.

2007- Sawa begins offering training to professionals in various fields on how to work with women and children victims of violence.

2007- In cooperation with the Forum for Palestinian Non‐Governmental Organizations against Violence against Women, Sawa publishes a report documenting and discussing so-called “honor killings” (femicide).

2009- In keeping with Sawa’s commitment to shed light on topics considered “taboo”, Sawa publishes a report on the trafficking of women in Palestine, which generated great interest at many different levels.

2009- Sawa begins using its Caller Information Database to document incoming calls, increasing call documentation from 300 calls monthly to 100 calls monthly.

2010- Volunteer training hours increase from 80 hours to 110 hours due to the addition of 30 hours of practical, on-the-job training.

2010- Sawa wins the Arab Gulf Fund for United Nations Development for pioneering human development projects under the category for civil society organizations. The 2010 prize was awarded for projects strengthening the use of new communications technologies to develop rural and marginalized communities.

2010- Implementation of the “Let’s Talk!” project, which aims to bolster a culture of communication and open and direct discussion between parents and children during the period of adolescence.

2011- Establishment of the Mobile Clinic Program which aims to raise awareness in distant and marginalized areas on the subjects of women’s and children’s rights and the different forms of violence, based upon needs documented through the Call Center.

2011- Integration of a PRI system, a phone line including 30 lines in one. This system allows Sawa to receive more calls without unacceptable pressure on the line. The system has contributed to raising the average number of documented calls to more than 1600 calls per month.

2011- Canadian company PC Best donates a soft-phone program which can be integrated with the Caller Information Database to open in the same window, which helps Call Center counselors to concentrate on supporting callers. This has increased the number of beneficiaries and raised the number of documented calls to more than 2000 each month.

2011- Sawa begins participating in an interesting regional project  aiming to involve men and boys in the struggle against gender-based violence in the Middle East. Sawa began the project by conducting an intensive training course for a number of men working in civil society in the Hebron Governorate, building their capacity to work with other men from influential sectors to eliminate violence against women.

2011- Publication of the report “Reality and Challenges—Child Protection Helpline Palestine 121”, which includes analysis of documented incoming calls during the period from 2009 to mid-2011 and the data collected by Sawa.

1998-2011- Over the past 13 years Sawa has trained 600 male and female volunteers, in addition to training dozens of professionals, including doctors, police officers, public prosecutors, and professional counselors, both in Palestine and outside the country—in 2010, a training course was conducted in Iraqi Kurdistan.

2012- Child Helpline International chooses Sawa’s Legal Advisor Jalal Khader to be a member of the New Communications Technologies Advisory Council, along with representatives of 6 other countries.

2012- The French Consulate identifies Sawa as a candidate to apply for the 2012 Human Rights Prize of the Republic of France.


2013- Sawa Organization launched a cry of pain on behalf of every women who were stripped of the sacred right to live.


 2013- Two Sawa's staffs took the first place in the Graduate exam of the Ministry of Education in the middle and southern provinces.

 2014 - Sawa accomplished a wide renovation of its facilities, including the expansion of its call center to give the opportunities to new people to work as consultants at Sawa.


2014 - During this year, Sawa expanded its emergency helpline to 24/7 to meet citizens` needs during the latest Israeli aggression on the Gaza Strip.


2014-Sawa installed a system of solar energy storage in order to Use green clean energy, Ensure the continuity of work, non stop, Reduce the running costs.




2014- The installation of a generator and this helps sawa to continue their work in the event of power outages, especially in emergencies, such as snow, etc., and this ensure the provision of service to their way despite all the circumstances.


 2015- Sawa won Award Stars Impact for 2015, among 24 institutions around the world, so as to superiority and completed its work in supporting victims of sexual and domestic violence in Palestinian society.



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